RMI Laser

Frequently Asked Questions

Our Software FAQ and Hardware Troubleshooting Guide can be handy tools to utilize before contacting RMI Laser Support. If you can’t find the answers you need here, please don’t hesitate to contact us for assistance.

Q:
Does RMI Laser’s Symbol Writer Pro Software import logos and graphics?
Q:
What are the file types that RMI Laser’s Symbol Writer Pro Software imports?
Q:
What about Adobe Illustrator and Corel Draw Files?
Q:
My barcode is not reading, what can I do to fix this?
Q:
My Data Matrix is not reading, what can I do to fix this?
Q:
I imported an Image/Logo, but the clarity is not what I would like. What can I do to fix this?
Q:
My marking is not the contrast that I need it, what settings should I adjust to fix this?
Q:
I need to engrave into my metal, what settings can I adjust to get this effect?
Q:
My focusing dots are not aligned any longer. How can I get them back to overlapping at the focal point?

Hardware Troubleshooting Guide

RMI Laser Marking System Hardware Questions

Symptom

Possible causes

Solution

Unit does not appear to have power

Unit not plugged in, improper connections, unit not turned on

• Ensure that all power cords are properly attached (see cable connection chart on page 13) and plugged into a functional electrical outlet.
• Ensure that the key switch on the front of the Controller is in the ‘on’ position.
• Ensure that the on/off switch on the front of the Controller is in the ‘on’ position.

Unit appears to have power but does not respond to laptop commands

Improper connections, F-theta lens cap in place, laser not turned on

• Ensure all cables are properly attached between computer, Controller and Marker (see cable connection chart on page 13).
• Ensure that the F-theta lens protective cap has been removed.
• Ensure the ‘run-stop’ button has been released on the front of the Controller and the ‘laser on’ light is illuminated.

Unit does not engrave

Improper focal distance, improper work piece positioning, loose cable connection.

• Ensure that the surface of the work piece is positioned in the focal plane of the laser and that the work piece is located in the engraving field (see section on adjusting focal length, page 18).
• Check cable connections.

Unit engraves with poor quality

Improper work piece positioning, improper marking parameters, improper work piece material, poor original graphics file

• Ensure that the surface of the work piece to be engraved is positioned in the focal plane of the laser and is parallel to the bottom of the Marker (i.e. flat).
• Experiment with the Controller current and various marking parameters in SW-Pro to obtain the highest quality mark.
• Ensure that the laser is able to engrave on the work piece material (try engraving the desired mark on a different material).
• Verify the graphics files are clean prior to importing them into SW-Pro.

Unit will not engrave or engraves with poor quality

Defective, damaged or misaligned unit

• If none of the previously outlined solutions corrects the experienced problem(s) then please contact RMI Laser customer service.

Error Message: 
Laser Stopped Estop, Key switch, or Interlock Activated.
Please check and fix the problem then press button

Emergency stop has been pressed or, The on/off key has been turned to the off position or, The interlock is open.

• Ensure that the emergency stop button is pulled out, the key on the Controller is turned to on, and the interlock is closed.

Error Message: 
Laser Stopped Safety Violation.
Please check and fix the problem then press button.

“Laser on” signal lamp on Marker Head is not working.

• Do not continue start up process. Immediately call RMI Laser customer service.