Our Software FAQ and Hardware Troubleshooting Guide can be handy tools to utilize before contacting RMI Laser Support. If you can’t find the answers you need here, please don’t hesitate to contact us for assistance.
Symptom |
Possible causes |
Solution |
Unit does not appear to have power |
Unit not plugged in, improper connections, unit not turned on |
• Ensure that all power cords are properly attached (see cable connection chart on page 13) and plugged into a functional electrical outlet. |
Unit appears to have power but does not respond to laptop commands |
Improper connections, F-theta lens cap in place, laser not turned on |
• Ensure all cables are properly attached between computer, Controller and Marker (see cable connection chart on page 13). |
Unit does not engrave |
Improper focal distance, improper work piece positioning, loose cable connection. |
• Ensure that the surface of the work piece is positioned in the focal plane of the laser and that the work piece is located in the engraving field (see section on adjusting focal length, page 18). |
Unit engraves with poor quality |
Improper work piece positioning, improper marking parameters, improper work piece material, poor original graphics file |
• Ensure that the surface of the work piece to be engraved is positioned in the focal plane of the laser and is parallel to the bottom of the Marker (i.e. flat). |
Unit will not engrave or engraves with poor quality |
Defective, damaged or misaligned unit |
• If none of the previously outlined solutions corrects the experienced problem(s) then please contact RMI Laser customer service. |
Error Message: |
Emergency stop has been pressed or, The on/off key has been turned to the off position or, The interlock is open. |
• Ensure that the emergency stop button is pulled out, the key on the Controller is turned to on, and the interlock is closed. |
Error Message: |
“Laser on” signal lamp on Marker Head is not working. |
• Do not continue start up process. Immediately call RMI Laser customer service. |